Measure customer experience like a business system
Ninja Metrics is a modern customer experience auditing and satisfaction tracking platform. We provide mystery shopping audits, NPS tracking, and CSAT measurement to give businesses a clear, unbiased view of how they're really being experienced by customers.
Track Your Customer Experience
Like You Track Your Finances
BECOME A NINJA
BECOME A NINJA
SIGN-UP TO BE A NINJA
START A MISSION TOMORROW
Applications to become one of our Ninja Customers is open to everyone.
The process is quick and simple, giving you the opportunity to test out a mission on a live customers to show us what you can do.
"A bad experience will often result in a customer telling 10-12 people whereas a good experience will see them telling only 3-4 people - an average in our experience"
BECOME A CLIENT
BECOME A CLIENT
ENQUIRE ABOUT NINJA METRICS
FOR YOUR BUSINESS
In today's world of price-wars, premium services, many customer contact points and social media - you really do need to be assessing how customers are treated all the time - the good and the bad stuff.
Stop trying to be ok at Customer Experience in your industry and let us help you be good at it generally in the global CX industry.
What Is Ninja Metrics
Ninja Metrics provides real, profiled customers who evaluate your service across every touchpoint — anonymously, objectively, and consistently.
Real customers, not surveys
Authentic experiences from actual customers, not synthetic feedback.
Anonymous, real-world audits
Unbiased evaluation without staff knowing they're being assessed.
Actionable insights, not vanity scores
Data-driven recommendations you can actually implement.
What We Measure
If a customer touches it, we can measure it.
In-store experience
Physical location service quality
Call centres & sales teams
Phone and support interactions
Online & digital interactions
Website and app experience
Delivery & post-purchase
Fulfillment and follow-up
How It Works
Profile Matching
We match your brand with real customers who mirror your audience.
Custom Audits
Audits designed around your exact service standards and risks.
Competitor Benchmarking
Discreet, ethical benchmarking through public channels.
Insight & Action
Clear reporting, expert analysis, and practical recommendations.
Why Businesses Use Ninja Metrics
Ensure consistency across locations
Maintain standards while scaling
Test new hires or processes safely
Turn subjective feedback into objective data
Outperform competitors through insight
Service Is a System
At Ninja Metrics, we believe service is a system — and systems should be measured, monitored, and improved.
Just like marketing, finance, or operations.
Who It's For
Restaurants & hospitality groups
Retail & franchise brands
Call centres & service teams
Multi-location businesses
Digital-first brands with human touchpoints
Connected Touchpoints
Every customer interaction point is connected in our measurement system. We track the entire customer journey across all channels to give you a complete picture of your service performance.
- Real-time feedback collection
- Cross-channel consistency tracking
- Detailed audit reports
- Competitive benchmarking
Part of the NinjaPuppy Group
Ninja Metrics is part of the NinjaPuppy Group — helping businesses grow through demand, GTM execution, growth operations, and now customer experience intelligence.
Ready to see what your customers really experience?
Get started with Ninja Metrics today and unlock actionable insights about your customer experience.